FAQ | Que Cute Accessories
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FAQ

  • When will my order ship? 

Everything you see here, is 100% handmade by the hands of a mother, wife, daughter, sister, aunt...I try hard to have a nice ready to ship selection for my supporters, however to keep the uniqueness and to better serve you sometimes items are made to order and that takes time. Most likely your order will ship within 10 days after you order, if you need it sooner, please don't hesitate to email me before you place your order to confirm. All non ready to ship Down syndrome awareness items have a lead time of 6-8 weeks at least. 

  • Why didn't I get free shipping?

Free Shipping is for Continental US only, orders with a minimum of $25 to max $49. There is a maximum because of weight, if you are ordering only accessories, you may contact me for a special code to receive free shipping.

  •  Can I request a custom order?

Currently on the website I do not offer custom orders, but you may email me of DM me on Instagram to discuss custom bows or Down Syndrome items. 

  • Can I request changes to a clip set?

Clip sets, bow sets or grab bags are meant to get a variety of styles and colors to you as quickly as possible, these items are always pre-made, and ready to ship. Unfortunately I cannot make changes to these sets. 

  • When will you have "X" holiday items in?

My holiday items are always limited quantities, and most of the time they will be ready to ship and available at least 1 month in advance before the coming holiday.